People or customers should be limited as to what information they need to provide to a company or entity they use to spend money by using a credit card. Many people are just using these credit card management type systems to buy or purchase goods online. Sure, they can use their credit card but they don't want to keep that information on file from where they purchased any products ect., from. The customer should not be required to provide bank statements or other personal information that can be compromised somehow by workers who are well, dishonest. It should be ok to provide identification. But, there is such a thing as too much information and that all has to do with how and why you are using a account or credit card management website. For example: if you are just using this type of access to pay for things as you buy them without pulling out your credit card each and every time and risking it being on file, then hey it's not like you have an open access to deposit other money onto the credit card or receive money in any way. Therefore, a person is using that credit card management system on a limited basis and should not be required to provide anything more than a valid identification. Perhaps, if the use of that credit card management were utilized by way of full banking such as: transferring money to other accounts, receiving money and actually having an account in terms of it being used financially they it would be important to know the customer and their banking transactions to validate such an account. However, if a credit card management system is for "pay only" then nothing more besides identity information should be required. It is very important to the consumer not to jeopardize themselves by providing information about another financial institution, since that information has nothing to do with a particular account. Even for verification purposes if one provides a credit card statement, that information becomes no longer protected. Limited access is just that and limited information should coincide within the terms of the way or what extent something is being used. Information gets compromised all of the time and as a result consumers should not provide any more information than they have to. Credit Card management or payment systems need to come up with other ways to ensure security within their use by way of passwords, questions and other forms of "only known to the user or account holder" information. This ensures privacy not only to the consumer but it protects a company from accusations that they were fraudulent in some way.
I'm giggling right now because people or at least people in the Department of Labor view these type of jobs as secure. Computers and robots cannot replace people, or so they think. Why would I want a medical office to be automated? Several reasons. One of them has to do with patient independence with the exception of people who are ill and chronic or terminal in suffering or handicapped. The problem with medical care is that there is this person to person attachment that really bothers me because, you get patients who don't try and figure things out as a result. Health insurance is not a walk on water deal, at least in America. You need all of these referrals, precerts, and sometimes have to have a physician assigned. Yes, patients should know this about their health insurance. Automation or medical automation can relieve the front desk staff from telling people all the things that patients should know. Tablet kiosks can inform a patient of what they need with a swipe of the insurance card or by inputting the insurance company name and the patients subscriber identification number. There is another way automation can assist in a medical office. How, you ask? By allowing the patient to do all of the things he or she urgently needs. Patients should be allowed to do their own referrals, and select their own physicians. This enables a patient to get the referral when they needs one and especially if they decide to see a physician and the medical staff was not notified- this creates a problem since referrals must then be backdated. Hmm, perhaps if patients and many of them use computers can do their own referrals this will alleviate a lot of what can make working in a medical office very bothersome. This would also help insurance companies who are busy with phone calls for other things. Patients need more independence and ability through their insurance company to select their primary physician and to also obtain referrals, since they know when their visits are and what physician they are going to see. Anyways, automation allows for a medical office EMR to obtain all specifics about the patient. A drivers license will populate all information about a patient as will a health insurance card. Don't worry the information can be corrected if a patient changes address ect., medications via the swipe pharmacy card can be automatically entered into the medical office EMR. This is another thing, that can be very useful when implemented. In the EMR-select the patient- select medications- and once you swipe a medication pharmacy card, the pharmacies that are used are populated into the EMR database along with the current meds that are being used. And no more of this not knowing what they take, how much, or where they go to get it. It's their health, why should the front desk be responsible, if the patient is not? Now, is there a national I HATE MY JOB DAY? In life all there is, is time and in the medical area all people know how to do is waste it. The medical office is in need of automation people are getting older, when a mind cannot provide information, automation can be of great assistance.
When working in a medical office that is not part of a larger facility like a huge medical group or hospital, it becomes sometimes cumbersome to obtain medical records from that facility. This creates problems for the patient who has probably seen physicians from all over the county and then some. If a patient does not have certain medical reports on them to provide to the physician then a physician may not be able to fully recommend if anything what else the patient needs to do. A physician will say I see and advise patients, I can't fetch all sorts of paperwork at the same time. A hospital medical worker will inform the physician, that there is hospital EMR technology that they can simply log in to and retrieve such necessary information. I'm sure that there are some multi task and all in one type of physicians with that quality in disposition, but probably not very many. Please note that the medical office is becoming the precert department due to many diagnostic tests and medications going under scrutiny before being approved. Lab tests are done in the office and well what would cardiology be without an EKG or an echo ect.? The job is boring and exhausting, but hey, I do what I can. I don't find medicine exciting, although it may be interesting. Meanwhile, the medical office staff really has no way of getting access to patient information unless they call the hospital file room and upset the people there. Believe me, we don't want to call and nag each and every time for a medical report of a test from the hospital but we have no other way of obtaining the information. The medical office staff needs intervention because it would assist in processing work among other things in a timely manner. Physicians who are affiliated with a hospital or facility have access to patient information but they are busy with the physical presence of a patient to get on another EMR and search for medical records. As a result the physician will ask the medical staff, who now is seen as a burden because of it, or is it the physician who is a burden? I must say that there is no benefit to having access to patient information outside of a medical office, so why would I care or be bothered with it except for the fact that they physician needs the results? Medical offices with physicians who are affiliated with a hospital(s), should seek permission from the hospital personnel to perhaps have what is known as auxiliary access for their medical staff. Yes, auxiliary access, it would qualify because the medical office or staff provides support to the hospital in a certain capacity. With auxiliary access to the hospital EMR, The medical office staff would log in, and submit requesting physician information (this is so that the hospital knows that the patient is being seen by a physician who is affiliated with that hospital, and that is the physician who is requesting the information). This is also helpful regarding HIPAA compliance and to make sure medical information is not being misused in any way. A log can be entered in the EMR stating that the patient has an appointment with the physician. This way or by the use of auxiliary access, the medical office staff can access hospital medical records and the physician nor the patient has to wait until the front office staff finally gets someone from the file room and provides the patient information and to wait for it to be sent over. This often adds to a patient visit time and can keep a physician behind schedule. Gosh, just open the door and I'll get it myself!
Yes, medical offices still do this, and by this I mean taking co-payments and bill payments from patients. This kind of thing should also be available as self-serve. Sure, patients can do this by using an EMR that is equipped to handle payment information, but a lot of the time patients like to discuss their bill and pay in person. We need to make technology oriented to the patient and in doing so this means patient independent. Let's just say Quare- which is a credit card, check and cash processing system has a product out that allows medical office workers to collect payments via credit cards from the patients. The Quare system will allow a medical office to input payment information to generate a receipt, since it can handle electronic checking as it does cash. This is simple enough as the medical office workers among doing other things, take the credit card, cash and check information and enter the amount the patient wants to pay and submits it for payment. They then provide the patient with a receipt and all is good. But what about linking Quare with your EMR system so that not only will the patient be able to self pay for things like co-pays or outstanding bills it also helps them keep a receipt for all payments that they have made to a physicians office. How would Quare work? I'm glad you asked. For example a patient has a bill due and a co-payment. He or she can combine it into one bill or make separate payments. On the patient Quare screen or touchscreen monitor the patient presses make a payment. Then they would enter the amount of the payment. The Quare software would ask the patient if they would like to make another payment. If you have more than one payment and need to keep them separate or if you are paying a 2017 bill in 2018, and things like that, the this would come in handy. After you have entered all of your payment amounts, you can then enter your credit or debit card information or you can use check or cash. This is very useful for health saving plans or if you need to use more than one type of payment. The Quare software will ask you to enter or swipe payment information. Once you do this if you have more than one payment the Quare software will ask if you want to use the same payment information, you just select yes or no and it will either continue to processing your payment or allow you to enter another credit/debit card, cash or check. If you are using a check you just swipe the check as you would a credit card or you can enter the information for checks credit and debit cards. The Quare software is able to process more than one type of payment and payment amount. The Quare software as linked with the medical office EMR is able to locate name and address of a patient and assign their processed payment information the your EMR so that there is no need to provide two different receipts, because Quare will send a payment receipt to the EMR and to the patient by email. The Quare touchscreen tablet is very useful when connected to an EMR. A patient can even make payments while they wait for appointments, or they can be given a payment ID and make payments in the comfort of their own home through the online Quare/EMR payment system. The options of choice and versatility enable a medical office to receive payments that are due and eliminate problems when paying bills by coming to the office-the staff is very busy. Save gas, save time and money-Quare!
Medical equipment such as EKG, ultrasound, x-ray machines are very expensive. Yes, there are overseas brands that one can buy to use in a medical office, but the question is are they just as decent or durable for everyday use and in English? I ask this because just as things get older, they become outdated with the newer technology and therefore a physician's office may not be able to transfer information from one office to another, regarding images. Just like the old medical charts, you then have a pile of CD's that you can't really store to any medium for any length of time. For example: when I began in the medical area(believe me I'm still upset about this) they used to use the VHS tapes and there was a TV with a VHS machine that the physicians would use to view the images and prepare an echocardiogram report. Now, that is no more and CD's are now used, but the problem is that as equipment gets older the CD images become incompatible with the newer computers. So it's like trying to use a VHS tape in the CD of a computer. What is needed is a diagnostic ultrasound software that can be used a-la-carte, in that you can pay only for what modality you want to do imaging on. If your specialty is cardiology, then you would just need to purchase that particular software for imaging. The diagnostic software can then be used on any computer and the echocardiogram images can be stored and even used on another computer to be sent to another physician by e-mail ect, or become part of a patients EMR chart. Diagnostic medical software for echocardiograms exists, but it is still rather expensive and one has to consider being able to pay for such a thing because a medical office may not do echo's on a daily basis. H'mm, apps are for android and apple devices such as phones or tablets ect., there needs to be something for actual computer devices so that these things can be used all in one, as in to actually have their own templates to create an echo report. Then all you need is the transducers, gel ect.; and you will have what you need to actually do an echo. When a medical office purchases diagnostic software that is just for the modality of their specialty, the software would be much cheaper to afford and the templates option would allow a physician to just transfer the measurements onto the template report directly from the software. Just like EMR, or electronic medical record software has become the "in thing" regarding computers and the medical world, there needs to be the same type of low cost direction for diagnostic medical software with perhaps an EMR way of doing things. This will simplify matters somewhat. The technician obtains the echo images and measurements and the physician reads the echo based upon what is provided and selects the information from within the diagnostic software to prepare a report with. Don't worry a report can be re-read and corrected. The images and reports are user flexible so that the physician can prepare different reports using different templates from laymen to technical type reports and the images can be enlarged and used with the software that can assist with interpreting difficult studies and for those just starting out in doing echocardiograms. Low cost diagnostic medical software, that can be used on any computer, laptop or tablet is what is needed. And over time a physician can do an echocardiogram image comparison, if a patient has more than one echo done, as those results can be used for reporting reasons. Now, we just need that diagnostic low cost medical software company, just like the EMR to come along...
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