I'm giggling right now because people or at least people in the Department of Labor view these type of jobs as secure. Computers and robots cannot replace people, or so they think. Why would I want a medical office to be automated? Several reasons. One of them has to do with patient independence with the exception of people who are ill and chronic or terminal in suffering or handicapped. The problem with medical care is that there is this person to person attachment that really bothers me because, you get patients who don't try and figure things out as a result. Health insurance is not a walk on water deal, at least in America. You need all of these referrals, precerts, and sometimes have to have a physician assigned. Yes, patients should know this about their health insurance. Automation or medical automation can relieve the front desk staff from telling people all the things that patients should know. Tablet kiosks can inform a patient of what they need with a swipe of the insurance card or by inputting the insurance company name and the patients subscriber identification number. There is another way automation can assist in a medical office. How, you ask? By allowing the patient to do all of the things he or she urgently needs. Patients should be allowed to do their own referrals, and select their own physicians. This enables a patient to get the referral when they needs one and especially if they decide to see a physician and the medical staff was not notified- this creates a problem since referrals must then be backdated. Hmm, perhaps if patients and many of them use computers can do their own referrals this will alleviate a lot of what can make working in a medical office very bothersome. This would also help insurance companies who are busy with phone calls for other things. Patients need more independence and ability through their insurance company to select their primary physician and to also obtain referrals, since they know when their visits are and what physician they are going to see. Anyways, automation allows for a medical office EMR to obtain all specifics about the patient. A drivers license will populate all information about a patient as will a health insurance card. Don't worry the information can be corrected if a patient changes address ect., medications via the swipe pharmacy card can be automatically entered into the medical office EMR. This is another thing, that can be very useful when implemented. In the EMR-select the patient- select medications- and once you swipe a medication pharmacy card, the pharmacies that are used are populated into the EMR database along with the current meds that are being used. And no more of this not knowing what they take, how much, or where they go to get it. It's their health, why should the front desk be responsible, if the patient is not? Now, is there a national I HATE MY JOB DAY? In life all there is, is time and in the medical area all people know how to do is waste it. The medical office is in need of automation people are getting older, when a mind cannot provide information, automation can be of great assistance.
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