You call but there is no answer, yes you leave a message but you wait and wait for someone to return your call. You become anxious because of the care coordination that must be provided with each and every physician or specialist you see. Then, you really, really begin to dislike the front desk or rather the people that work there. Why aren't they answering, why don't they do the things that are requested of them? The medical world has become very complex and patients who dally around until that last pill or the day before really do not help matters any. I know you probably love or even like your physician more than you do your spouse which would answer why you walked out of a lengthy appointment you had with the doctor without informing them of the medications or other things you need to take certain tests you regularly go for. Then of course you become social with the front desk due to each and every thing that could have been done during your visit. I know life can be unfair and the patients make that all known by the way that they treat the front desk like a bunch of servants in some ways. There are people who cannot do for themselves and because of that they need assistance, but this is directed to those who are able to do for themselves and just decide not to. Then of course these things and requests occur simultaneously as if they can be done that way. Being underpaid and overworked is usually a reason for some things not being done just as a lack of competence, laziness among other things can affect how things are done or not done. The front desk people are not mean people some of us are just not "people people". I would like any EMR vendor to offer a solution of the virtual receptionist. We really need those phone lines to start going into the EMR. What good is that going to do? Well, let's see it will motivate a patient to focus on what they need like several medications to be renewed, and an appointment to go along with it. The talk, talk, talk and other things that really prevent a day from going smoother than it should would be eliminated. The virtual receptionist can then automatically task medications and schedule appointments. The front desk will be responsible for checking all calls that come into the EMR for accuracy and to make sure that each task is completed. The virtual receptionist will take a message if a patients needs to speak with a physician or they need the front desk for something else. A monthly EMR fee will be paid by the physicians office for the virtual receptionist add on. With a medical office full of bills and more bills does not have to worry about sick, personal, vacation days, overtime, 401K plans-retirement, health insurance or the other things that employers feel that servants are not entitled to. The front desk is very busy, precertifications referrals, labs, office accreditation requirements, chart maintenance, preparation, office maintenance ect. The virtual receptionist- the next employee...
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